Reference

Legal Clarity For Your Account

100pasaran sets out the legal terms that apply when you open an account, use the wallet, and contact us about your data.

Account termsData requestsCookie choicesDANA contextQRIS context
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100pasaran Legal Clarity For Your Account
CONTACT PATHS

Legal Help Through Local Channels

Legal questions should reach the team that can see your account record, not a public chat thread. We handle identity checks, correction requests, cookie questions, and payment-record disputes through named channels so your private details stay out of open conversation.

Team online

Live Chat Legal Queue

Use the live chat link after signing in and choose the legal topic from the menu. The queue runs daily from 09:00 to 23:00 WIB, and we may ask for your account ID before discussing records.

Email Request Path

Send account, data, or terms questions to the legal mailbox shown in your account area. Include your registered phone number, payment rail used, and a short request so we can route it correctly.

Wallet Dispute Check

For DANA, OVO, GoPay, or QRIS questions, share the transaction time and reference visible in your wallet app. We compare it with account logs before making any legal record correction.

DATA CARE

How We Handle Legal Records

Legal handling is tied to evidence, not guesswork. We keep account, cookie, device, and wallet records only for operational, security, dispute, and legal-request purposes.

Account Identity

We connect legal requests to your registered phone number, account ID, and recent login pattern. This helps us avoid handing account data to another person who only knows a nickname or partial wallet detail.

Cookie Records

Cookies help us remember session status, device choice, and language display. You can clear them in your browser settings, but doing so may require a fresh login and another account security check.

Device Access

On mobile, legal notices open from the footer and account menu without installing a separate app. On desktop, the same page loads through the browser so you can read terms before submitting forms.

Retention Window

We keep payment and account records for the period needed to handle disputes, security checks, and legal requests. When records are no longer required for those purposes, we remove or reduce them where practical.

Correction Requests

If your name, phone number, or wallet reference is wrong, contact us before making another withdrawal request. We may ask for a fresh login and a matching wallet screenshot before updating records.

Access Rules

Eligibility and product access where local law permits are checked against account signals, location context, and the terms active when you use the site. We can restrict access if required by those terms.

Common Legal Questions Before Joining

These answers cover the legal points you are most likely to check before opening or using an account. For anything tied to your own wallet, login, or data request, contact us through the signed-in path so we can verify the record.

The terms on this page apply with the account steps you complete during registration and wallet setup. You should use your own details, keep your login private, and understand that access depends on local law.

Yes. Contact us through live chat or the legal mailbox from your signed-in account. Tell us what needs correction, add your account ID, and be ready to verify the phone number on the profile.

We use those payment records to match deposits, withdrawals, and dispute claims to your account. The transaction reference, time, and wallet name help us confirm ownership before changing any legal or payment record.

No. Clearing cookies only removes local browser data such as session memory and display choices. Your account record, wallet history, and legal request history stay in our system for valid operational or dispute needs.

Use the signed-in live chat legal queue between 09:00 and 23:00 WIB, or email the legal mailbox listed in your account area. Include your device type, last login time, and registered phone number.

You can ask us to check data linked to your account through the legal contact path. We may need extra verification before sharing anything, especially if the request involves wallet records or login history.

We can restrict access when the terms require it, when account ownership cannot be verified, or where local law permits only certain access. We document the reason internally and tell you the next contact step.

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